Terms of Service

Welcome to Sweven Restaurant .

These Terms of Service govern your use of our website and online ordering services. By accessing our website or placing an order through it, you agree to these Terms.

1. About Our Service

Our website allows customers to browse our menu and, where available, place food orders for delivery or collection.

All orders are subject to availability and confirmation by Sweven Restaurant.

2. Ordering

When placing an order, you are responsible for providing accurate information, including:

• Your name;

• Telephone number;

• Delivery address;

• Order details;

• Any special instructions;

• Payment information where applicable.

Please review your order carefully before confirming it.

3. Order Acceptance

Submitting an order through the website does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances such as:

• Item unavailability;

• Incorrect pricing or menu information;

• Delivery limitations;

• Technical errors;

• Suspected fraudulent activity;

• Operational circumstances preventing us from fulfilling the order.

If an order has already been paid for and we cancel it, an applicable refund will be processed.

4. Menu and Product Information

We make reasonable efforts to ensure that menu descriptions, photographs, prices, ingredients, and other information displayed on our website are accurate.

However:

• Product photographs are for illustrative purposes;

• Actual presentation may vary;

• Ingredients or availability may change;

• Menu items may occasionally become unavailable.

Prices displayed on the website are subject to change, but changes will not normally affect an order that has already been confirmed.

5. Food Allergies and Dietary Requirements

Customers are responsible for informing us of any allergies, intolerances, or dietary requirements before placing an order.

Although we take reasonable precautions, our kitchen may handle various ingredients and allergens.

Customers with severe allergies should contact us before ordering to discuss whether we can safely accommodate their requirements.

We cannot guarantee an allergen-free environment unless expressly confirmed by us.

6. Delivery

Delivery times displayed on the website are estimates unless expressly stated otherwise.

Actual delivery times may be affected by:

• Traffic;

• Weather;

• High order volumes;

• Delivery availability;

• Customer availability;

• Incorrect delivery information;

• Events outside our reasonable control.

We will make reasonable efforts to communicate significant delays where practicable.

7. Customer Responsibility During Delivery

Customers must provide an accurate and accessible delivery address and a valid telephone number.

If the customer cannot be reached or is unavailable to receive the order, this may result in delivery delays or cancellation.

Additional delivery arrangements may be required in such circumstances.

8. Payment

Orders must be paid using the payment methods made available on the website.

Where online payment is selected, payment processing may be performed by a third-party payment provider.

We reserve the right to verify payment information and take reasonable measures to prevent fraudulent transactions.

9. Cancellation, Returns and Refunds

Cancellation and refund requests are governed by our Return & Refund Policy, which forms part of these Terms.

Because food is generally prepared specifically for each order and may be perishable, cancellation after preparation or dispatch may not be possible, subject always to applicable law.

10. Promotions and Discounts

Promotional offers may be subject to additional terms, including:

• Expiration dates;

• Minimum order values;

• Eligible products;

• Maximum discount values;

• One-time-use restrictions;

• Customer eligibility requirements.

Unless expressly stated otherwise, promotions cannot be combined.

11. Website Use

You agree not to:

• Use the website for unlawful purposes;

• Attempt to interfere with website operation;

• Attempt unauthorized access to our systems;

• Submit fraudulent orders;

• Use automated systems to abuse the website;

• Misuse promotional codes or discounts.

12. Intellectual Property

The website and its content, including where applicable:

• Logos;

• Brand identity;

• Text;

• Photographs;

• Graphics;

• Menu designs;

• Website design;

are owned by or licensed to Sweven Restaurant and may not be reproduced, distributed, or commercially used without authorization.

13. Third-Party Services

Our website may use third-party services including payment processors, delivery providers, analytics services, and other technology providers.

Their services may be subject to their own terms and policies.

14. Website Availability

We make reasonable efforts to keep the website available and functioning.

However, we do not guarantee uninterrupted access to the website and may temporarily suspend or modify the website for maintenance, technical reasons, security reasons, or operational requirements.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Sweven Restaurant will not be responsible for losses resulting from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

16. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on this page and will apply to future use of the website and orders placed after the effective date.

17. Governing Law

These Terms shall be interpreted in accordance with the applicable laws of the Arab Republic of Egypt.

Any dispute shall be handled in accordance with applicable Egyptian laws and regulations and the jurisdiction of the competent Egyptian authorities and courts.

18. Contact Us

For questions concerning these Terms or an order, please contact:

Sweven Restaurant.
Address: 127 Othman Ibn Affan, Heliopolis, Cairo, Egypt
Phone: 01282555753
Email: hossamyunis@gmail.com