Privacy Policy

Last Updated: August 28, 2026

At Sweven Restaurant, we respect your privacy and are committed to protecting the personal information you provide when using our website and online ordering services.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, contact us, or otherwise interact with our online services.

1. Information We Collect

Depending on how you use our website, we may collect information including:

Personal Information

• Full name

• Phone number

• Email address

• Delivery address

• Billing information

• Order details

• Special instructions provided with an order

Payment Information

Payments may be processed through third-party payment providers.

We generally do not directly store complete payment card details on our own systems. Payment information may be processed by the relevant payment provider according to its own privacy and security practices.

Technical Information

When you visit our website, certain technical information may automatically be collected, such as:

• IP address

• Browser type

• Device type

• Operating system

• Website activity

• Pages visited

• Date and time of visits

• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders;

• Deliver your food;

• Contact you regarding your order;

• Confirm or modify an order;

• Process payments and refunds;

• Respond to customer-service requests;

• Handle complaints;

• Prevent fraud and misuse;

• Improve our website and services;

• Analyze website usage;

• Send promotional communications where permitted and where you have provided the appropriate consent;

• Comply with legal and regulatory obligations.

3. Sharing Your Information

We may share necessary information with trusted third parties where required to provide our services, including:

• Shopify and technology service providers;

• Payment processors;

• Delivery partners;

• Website and hosting providers;

• Analytics and marketing service providers;

• Professional advisers where necessary;

• Government authorities or law-enforcement agencies where legally required.

We only intend to share information that is reasonably necessary for the relevant purpose.

4. Delivery Information

When you place a delivery order, information such as your name, telephone number, delivery address, and order details may be provided to the relevant delivery personnel or delivery service so that your order can be delivered.

5. Cookies

Our website may use cookies and similar technologies to:

• Operate essential website functions;

• Remember customer preferences;

• Maintain shopping-cart functionality;

• Understand website traffic;

• Improve website performance;

• Support marketing and advertising activities where applicable.

You may be able to control cookies through your browser or device settings.

Certain website functions may not operate correctly if essential cookies are disabled.

6. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about promotions, offers, new menu items, or restaurant updates.

You may request to stop receiving marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the communication.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy;

• Maintain business and transaction records;

• Resolve disputes;

• Prevent fraud;

• Comply with applicable legal and regulatory requirements.

When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal requirements.

9. Third-Party Services

Our website may contain or use services operated by third parties.

These services may have their own privacy policies and terms. We recommend reviewing the privacy practices of any third-party service you use.

10. Children's Privacy

Our website is not intentionally designed to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

11. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including rights to request access, correction, deletion, or other forms of control over your personal data.

To exercise an applicable right or ask a privacy-related question, contact us using the information below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be published on this page with the relevant "Last Updated" date.

13. Contact Us

If you have any questions or requests concerning this Privacy Policy, please contact:

Sweven Restaurant 
Address: 127 Othman Ibn Affan, Heliopolis, Cairo, Egypt
Phone: 01282555753
Email: hossamyunis@gmail.com