Shipping & Delivery Policy

 

At Sweven Restaurant, we aim to prepare and deliver your order as quickly and safely as possible.

This Shipping & Delivery Policy explains how we handle online food orders placed through our website.

1. Delivery Area

We currently provide delivery services to selected areas within Cairo and surrounding areas, subject to availability.

Our available delivery areas may change depending on operational capacity and delivery availability.

The website may determine whether your address is within our delivery area during checkout.

2. Delivery Time

Estimated delivery times are displayed during the ordering process where available.

As a general guideline, orders are normally prepared and dispatched within approximately:

[from 30 to 45 minutes]

after order confirmation.

Actual delivery time may vary depending on:

• Order volume;

• Traffic conditions;

• Weather;

• Distance;

• Delivery availability;

• Peak hours;

• Special events;

• Other circumstances beyond our reasonable control.

3. Delivery Charges

Delivery charges, where applicable, will be displayed during checkout before the order is confirmed.

Delivery charges may vary depending on the delivery area, order value, promotions, or other applicable conditions.

4. Order Tracking

Where tracking is available, customers may receive order-status information through the website, SMS, WhatsApp, telephone, or another available communication method.

5. Customer Availability

Customers should ensure that someone is available to receive the order at the provided delivery address.

Please provide:

• Correct delivery address;

• Building number;

• Floor/unit number where applicable;

• Valid telephone number;

• Any useful delivery instructions.

If our delivery personnel cannot reach the customer, reasonable attempts may be made to contact the customer.

6. Incorrect Delivery Information

If an incorrect address or telephone number is provided, delivery may be delayed or may not be possible.

Additional delivery charges may apply if a new delivery attempt is required, where applicable.

7. Delays

Although we make reasonable efforts to meet estimated delivery times, delivery times are not guaranteed unless expressly stated otherwise.

Delays may occur because of:

• Traffic;

• Weather;

• High order volumes;

• Road closures;

• Accidents;

• Delivery partner availability;

• Technical issues;

• Other circumstances outside our reasonable control.

If we become aware of a significant delay, we will make reasonable efforts to contact the customer.

8. Damaged or Incorrect Orders

If your order arrives damaged, spilled, incomplete, or contains incorrect items, please contact us as soon as possible after delivery.

Please provide your order number and, where possible, photographs of the order.

We will review the issue and may provide a replacement, partial refund, or other appropriate resolution in accordance with our Return & Refund Policy.

9. Unavailable Items

If an ordered item becomes unavailable, we may contact you to offer an alternative item.

If an appropriate alternative cannot be agreed upon, the unavailable item may be refunded or removed from the order as applicable.

10. Collection / Pickup

Where pickup is available, customers may collect their orders from:

Sweven Restaurant
127 Othman Ibn Affan, Heliopolis, Cairo, Egypt.

The estimated pickup time will be communicated during the ordering process.

Customers should provide their order number when collecting the order.

11. Contact Us

For questions about delivery or the status of an order, please contact:

Sweven Restaurant
Address: 127 Othman Ibn Affan, Heliopolis, Cairo, Egypt
Phone: 01282555753
Email: hossamyunis@gmail.com